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Frequently Asked Questions

Online Account

Do I need to create an account to place an order?

No, you do not need to create an account to place an order. You have the option of checking out as a guest. Creating an account with our store gives you certain benefits which you will not get when you checkout as a guest. Creating an account allows you to: add your address information to your account which makes checkout faster as you do not need to re-enter your address any time you place an order, view your order history and see current order status for any purchases you've made. access tracking information of your order/s, access products that were previously added to basket, save your Wishlist after logging in.

How do I create an online account within your store?

To create your online account click on the setting icon on the top right hand side of our store, under the "Login" button, click on "Register Now" to create a new account. Then enter your details and password. Please always ensure that your details on your online account are up to date.

How do I access and edit my account information after I have logged in

To access and edit your account information after logging in from a desktop, click on 'My Account', then wait until you see 'Access My Personal Data' (you can find this at the bottom if there is already some data in your account); click on this and then the options of 'Edit data' (on the left) and Download data (on the right) will display. On mobile or smaller devices, click on the 'Menu' button on the top left side and then click on the setting icon, and then the 'Access My Personal Data' button. You can choose from the options, Edit data and Download data.

Deliveries / Packagings

How long will it take for my order to arrive?

We aim to dispatch products within 1 - 7 working days, depending on the type of product. Sometimes delays may occur due to busy times as holidays or unforeseen circumstances. We will let you know if there is any delay. Delivery times also depends on countries. Delivery within the UK is generally between 3 - 5 days after dispatch. And internationally, generally 3 - 18 days after dispatch. Please note: due to the Covid situation, deliveries may be delayed also the Brexit may affect some deliveries to Europe countries which may cause delayed deliveries. To find out more, see "Shipping Policy" under "Information" at the bottom of this website or contact us at info@treathaven.com

Expected delivery date have passed but I haven't received my order yet.

Please contact us at info@treathaven.com immediately if the expected delivery date of your order have passed.

Delivery / Shipping Costs.

Please view "Shipping Policy" under "Information" at the bottom of this website or contact us at info@treathaven.com

Payments / Taxes / Reward Points

Do we pay additional sale taxes on products that we purchase in your store?

All additional taxes are included in the price so you would need to pay but this occurs at any point, for example during the delivery of your item you will be refunded. Contact us at info@treathaven.com for more information.

What are the payment options in your store?

We accept: Credit cards, Debit cards, PayPal, Amazon Pay, Klarna (buy now pay later) Clearpay (buy now pay later), American Express, Apple Pay, G Pay, Maestro, Master Card, Shop Pay, Visa.

Can I gain reward points on your store?

Yes, please see the "Rewards Program" link at the botom of the website under "Quick Links".

Security

How secure is your website?

Our website is protected with SSL encryption (Secure Socket Layer). This provides the highest standard of internet security.

Useful Information

Where can I find the Policy Privacy?

Please scroll down the the footer of the website under "Information" you will find the "Policy Privacy".

Where can I find the Terms of Service?

Please scroll down the the footer of the website under "Information" you will find the "Terms of Service".

Printing & Products

Which Printing Method Do You Use?

We use Giclée printing method most of our Customisable Products and Uniquely Designed Products. This is the use of a sophisticated inkjet print making process that creates the highest quality fine art or photo reproductions. This method of printing results in extra-fine image resolution, making the image or photo have a higher degree of detail when compared to the original image or photo. Most of the products in the latter are made using Giclée printing except our for stickers and C-type prints. We use eco-solvent inks to create our stickers.

How Long Will The Giclée Print Method Last?

Based on scientific opinions, our papers and Giclée printing process will offer a long lasting result. It will produce prints that can last for up to 100 to 200 years if preserved very well and kept in good condition.

Can I Upload Any Kind Of Photo or Image?

You can upload any photo or image you like as long as it follows the requirement. We do not accept indecent, inappropriate or offensive images and photos. Please note that orders with such images or photos will not be processed.

Need More Answers?

Can't find your question?

If you can't find the answer you are looking for and have a question, please contact us at info@treathaven.com and send us your question, we will respond to you within 24 - 72 hours.

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